Covid-19 Guidelines November 2020

COVID-19 Guidance

As of 08/08/2020 it is mandatory, as stated by the UK Government, for all members of the public to wear a face-mask in veterinary settings, unless unable to.

Updated 03/11/2020

COVID-19 updated services following the announcement of a 2nd National Lockdown, commencing 05.11.20.

I hope this continues to find you well in these difficult times. We appreciate your co-operation in working with us at both surgeries, following our advice and guidelines to keep everyone safe. We acknowledge that the way we are working is very different to what you are used to but this is also a much changed world we are now living in.

The advice from the Government during the next National Lockdown is for Veterinary businesses to remain open but to minimise non essential travel of pet owners whilst maintaining animal Welfare. 

Therefore, from Thursday the 5th of November, 2020 we will be postponing all non-essential, non-urgent Vaccinations and Neutering. We will continue to provide vaccinations to Puppies and Kittens, and carry out any 2nd vaccinations due. We also do not want any vaccinations to lapse (passing 3 months overdue). Most neutering can be delayed by 1 month but there are the obvious exceptions of mixed sex households, etc. 

We will continue to see sick or ill pets as normal but would emphasise that video consultations are available and appropriate in certain circumstances. 

We are asking pet owners to let us know when they have arrived at the surgery and to wait in the car parks for the vet or nurse to attend to you. Although this may appear impersonal, the benefits still outweigh the risks posed but please ensure cats and dogs are provided to us in a safe and secure manner.

Please try and attend the surgery with a mobile telephone. This allows the vet or nurse to take a history, in private, prior to examining your pet. 

Payment is still required at the time of treatment preferably either over the telephone or via Petsapp, which you can access via a smartphone. 

To minimise non-essential travel to our surgeries, please consider using our safe and secure online home delivery service called OurVet.Shop. For more information, or to order, visit:

Here you can order flea, worm and tick treatments and ongoing medications you usually buy from us direct to your home

Delivery is expected within 3-5 days from the point of payment and charges start at £2.79. 

Please continue to work with us so we can carry on treating your pets in a safe manner and feel free to contact us to discuss your individual pet’s needs. Your support is helping to keep both your pets and us healthy, together.

To see the guidance we are following, please visit:

Kind Regards, 

Matt, Mark and the team.  



Recommended Posts


  1. Great thanks all of you

Comments are closed.