As of 08/08/2020 it is mandatory, as stated by the UK Government, for all members of the public to wear a face-mask in veterinary settings, unless unable to.
I hope this continues to find you well in these difficult times. We appreciate your cooperation in working with us at both surgeries, following our advice and guidelines to keep everyone safe. We acknowledge that the way we are working is very different to what you are used to but this is also a much changed world we are now living in. The challenges we all face are still very serious and restrictions are still required at our surgeries to keep you and our teams safe.
As of the 21st of June, we will once again be allowing pet owners to enter the surgeries with their pets.
However, there are a numbers of measures essential to ensure our safety:
- We are asking pet owners to let us know when they have arrived at the surgery and to wait in the car parks for the vet or nurse to attend to you. The vet or nurse will then call you into the practice for your appointment.
- We are asking all pet owners to wear masks when interacting with a member of our team, even if outdoors unless you have a medical exception. Face masks will be compulsory to enter the practice. We will also request you to sanitise your hands on both entry and exit, and to be temperature checked prior to entry.
- Please try and attend the surgery with a mobile telephone. This allows you to let us know you have arrived and potentially the vet or nurse to take a history, in private, prior to examining your pet.
- Payment is still required at the time of treatment, preferably either over the telephone or via Petsapp, which you can access via a smartphone. We are also requesting pre-payment at the time of booking routine procedures such as vaccinations or neutering.
We would emphasise that video consultations are still available and should be used to triage pets wherever possible and in those instances where you are isolating or shielding. If your pet needs to attend one of our surgeries following a video consultation, you will not be charged a further consultation fee.
To minimise non-essential travel to our surgeries, please consider using our safe and secure online home delivery service called OurVet.Shop. For more information, or to order, visit: https://newtonclarkevet.ourvet.shop/
Here you can order flea, worm and tick treatments and ongoing medications you usually buy from us direct to your home. Delivery is expected within 5-7 days from the point of payment and delivery charges start at £2.79.
Please continue to work with us so we can carry on treating your pets in a safe manner and feel free to contact us to discuss your individual pet’s needs.
Your support is helping to keep both your pets and us healthy, together.
Matt and the team.
September 16, 2020
September 16, 2020
July 23, 2020